Katie Brown

Ciao Bambino Policies

Privacy Policy

Ciao Bambino! Inc. is governed by the following Privacy Policy.

What personal data we collect and why

We collect personal data from clients when they use our services or if you are in touch with us in any way, whether this is directly or indirectly. Examples of the data we collect include:

  • names of all persons traveling
  • contact details (such as telephone number, postal and e-mail addresses)
  • information in respect of any medical condition, disability or reduced mobility which may affect any person traveling
  • information related to the group composition; the ages of people in your group, their dates of birth, gender, nationality and passport information
  • dietary information
  • notes about client interactions □- credit card authorization form and our planning contract
  • copies of documents such as passport or driver’s license
  • travel preferences
  • feedback on our service, including from third parties

Some information may be collected automatically about you and the device you use to access our website. For example, we may log your operating system, browser type, referring website, IP address, geographical location, pages you view, and the dates/times when you access the site. We may also collect information about the actions you take when you use the website. We may log information using cookies, which are data files stored on your browser.

We use the personal information we collect to comply with applicable legal requirements, carry out contractual obligations and pursue our legitimate interests, including the provision of services to our clients, as well as the ability to monitor and improve our website. Otherwise, we obtain consent to process personal information.

We also use information collected online through “cookies,” web beacons and other means for legitimate purposes such as improving our clients’ experience with the website, helping us diagnose technical and service problems and gather demographic information about our users.

Where personal data is stored

We are committed to safeguarding the privacy of our website and service users.  Therefore, we establish customer profiles that are securely stored in our CRM system. We store this data for the purposes of having a reference guide to offer our customized trip planning services.

Data Retention

To the extent permitted by law, we retain personal information we obtain about you as long (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Policy, or (2) we have another lawful basis for retaining the data beyond the period for which it is necessary to serve the original purpose for collecting the data.

Third-party use of personal information

We may share information with third parties when you authorize us to share information as part of our planning process. Where you make a booking, appropriate personal data will be passed on to the relevant suppliers of your chosen arrangements (such as hotels, villa owners, caretakers, experience providers, cooks, car hire companies, restaurants and lidos) together with any other third party (such as banks and/or credit card companies) who need this information to plan and book the trip. The information may also be provided to government/public authorities such as customs or immigration if required by them, or as required by law.

We may also make personal data available to other companies who provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services.

Additionally, the website may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.

Except when required by law, we will not sell, distribute or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.

Client Rights

To the extent provided by applicable law, you have the following rights with regard to your personal information:  (1) the right to access the information; (2) the right to update, correct, amend, erase or restrict the information; (3) the right to object to the processing of the information; (4) the right to data portability; (5) the right to complain to a supervisory authority and (6) the right to withdraw consent.

California residents may also ask us to provide them with a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and the identity of those third parties.

Newsletters

On the website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click.

Also, this allows the website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties.

Can you withdraw your consent to our use of your personal data for marketing?

You can withdraw your consent to receiving marketing material or other communications from us, either generally or in any particular way, at any time by e-mailing us at info@ciaobambino.com.

Sensitive Personal Information

At no time should you submit sensitive personal information to the website. This includes your social security number, information regarding race or ethnic origin, political opinions, religious beliefs, health information, criminal background or trade union memberships. If you elect to submit such information to us, it will be subject to this Privacy Policy.

Minor Information

The website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at info@ciaobambino.com and we will make our best efforts to promptly remove such information from our records.

Contact Information

At any time, please contact us at info@ciaobambino.com for questions related to this Privacy Policy.

Terms of Service

Ciao Bambino provides its services and products to you subject to the following Terms of Service, which may be updated by us from time to time without notice to you.

Responsibility

Our goal is to offer family travel tips, information, and family travel services.

In order to publish a family-friendly hotel review, a subjective evaluation is made regarding the quality, setting, and cleanliness of a property and the attitude of the property manager, marketer, and/or owner. Every property has positives and negatives and we hope our property profiles include as many features as possible for a given property. However, reviewers may miss something or misjudge certain features about a property.

Editorial Policy

Hotels included in the CB! Hotel Collection pay a commission on bookings received through our channel. Our requests go directly to our property partners for the best, most up-to-date pricing.

Property partners pay us standard industry commission for these referrals — this does not impact client rates.

Quality is critical to us and a property cannot buy their way into the Ciao Bambino portfolio. In order to keep costs down, however, we do accept media rates from properties and service providers. These discounts in no way impact the opinions expressed in our editorial. We pride ourselves on our objectivity.

Accuracy of Information

Ciao Bambino does not accept liability for errors, loss, injury or inconvenience resulting from the use of the information in this guide. No warranty, express or implied, is given that the information provided on this website is error-free.

Links

Links provided from this website to independent third party websites are done so in good faith to offer an additional value to users. Ciao Bambino is not responsible for any content held within any such websites, or for any links contained in them. The inclusion of external links does not signify any endorsement by Ciao Bambino.

Privacy Policy and Security

In order to protect privacy and personal information, Ciao Bambino agrees that it will not loan, rent or sell to any third parties, other than the property selected by the user, any personal details that have been passed on to us without explicit prior permission (except when we believe that the law requires it, to respond to an emergency or in the event of a sale, merger or similar transaction). However, if users have registered to receive our newsletter (CB! Travelers), the e-mail address is only available to our website hosting provider and/or the company providing email distribution services for the newsletter and not forwarded to any other third parties.

Personal information provided by uses when requesting more information is shared only with the property selected by the user.

This website contains links to other websites. Ciao Bambino is not responsible for privacy policies of such websites.

Ciao Bambino collects no user information from the website except what is required for system administration, market demographics for internal use only and other enhancement of the website. Although we use reasonable efforts to maintain the privacy of your personally identifiable data and information, due to technological limitations, and the risk of unlawful interceptions and accessing of transmissions and/or data, we cannot completely assure you, and you should not expect, that your personally identifiable data and information, and any other electronically communicated information, will be absolutely confidential. Use of the Ciao Bambino website constitutes the users agreement to the terms of our privacy policy. Any changes to this policy will be posted to this page and users may be contacted as well (although Ciao Bambino is under no obligation to do so). Continued use of this website constitutes the users agreement to any such changes.

Travel Insurance

Ciao Bambino recommends that families purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.

Travel Agency Terms and Conditions

I understand that Ciao Bambino and my Travel Advisor are not the source or supplier of the travel services I have requested, and that Ciao Bambino and my Travel Advisor act as a sales agent for any hotel, car rental company, tour operator, or other service provider named in my itinerary (“Suppliers”). Ciao Bambino and my Travel Advisor are not responsible for acts or omissions of the Suppliers or their failure to provide services, failure to comply with any applicable law, or failure to adhere to their own schedules. Ciao Bambino and my Travel Advisor assume no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity including but not limited to: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under Ciao Bambino’s direct control; and (4) any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed. I hereby release Ciao Bambino and my Travel Advisor from all claims arising out of any problem covered in this paragraph. 

Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. If a Supplier does not provide the service or ceases operations, your only recourse will be against the Supplier. If a Supplier refuses to provide a refund, irrespective of their stated cancellation policies, your only recourse will be against the supplier. If a Supplier goes bankrupt, your recourse will be to file a claim with the Supplier’s bankruptcy court. California residents may be eligible for claim support from the California Consumer Restitution Corporation. Ciao Bambino and my Travel Advisor have no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which I may travel. If travel plans are delayed or cancelled for any reason there will be no refunds issued by Ciao Bambino, except in those circumstances where Ciao Bambino has taken funds directly for travel services and issued its own schedule of cancellation, applicable to all or a portion of a booking (whenever such a schedule is issued, it will specifically indicate which trip component(s) it is issued for and it will apply ONLY to the specific trip component(s) indicated). Please note that a ‘trip’ or ‘booking’ often consists of multiple components, each of which may carry its own cancellation penalties (example: an airline ticket, a pre-trip hotel night, a multi-day adventure vacation by a tour operator, a post-trip extension designed by Ciao Bambino, all of which may be subject to a different set of cancellation policies). You will be provided with the individual cancellation policies to the extent that these are available in a distributable format, for your records, but Ciao Bambino is not responsible for this policy distribution. I am responsible for obtaining the applicable policies, either by contacting Ciao Bambino and requesting a copy (if available, otherwise it will be verbal delivery) or by consulting the individual suppliers and/or their catalogs. No refund(s) will be issued for cancellations due to actual or threatened terrorist events. Furthermore, there will be no refunds due to fear of travel from actual or threatened terrorist, health, political or other similar events.

I acknowledge that Ciao Bambino cannot control the cancellation fees assessed by the Tour Operators, nor control issuance of vouchers in lieu of cash. I acknowledge that Ciao Bambino cannot control other third party’s cancellation fees that may be assessed nor control issuance of vouchers in lieu of cash. I understand that should I initiate any chargeback with my credit card company to avoid previously agreed upon fees Ciao Bambino will utilize all rights and remedies under the laws of the State of Idaho to uphold previously agreed contractual provisions. I understand that Ciao Bambino does this because third parties seek payment directly from Ciao Bambino. The cancellation fees do not cease to exist in the event of a chargeback. Thus, Ciao Bambino will be prompted to pursue litigation and incur attorneys’ fees and costs which will be included in addition to all cancellation fees. 

In the event of a cancellation by a third-party supplier(s), Ciao Bambino may recommend that you accept vouchers for future travel from the cancelling third-party. I, however, acknowledge that Ciao Bambino has no special knowledge of the current or future conditions of any third-party supplier and I expressly waive Ciao Bambino of any liability in the event a third-party travel supplier may file bankruptcy, cease operations, or in any way refuses to honor said vouchers. 

I understand it is my responsibility to protect my purchases, and Travel Insurance is strongly recommended. I have been advised to obtain any and all coverages prior to travel tour (e.g. medical, disability, travel insurance), and I understand that I should make that purchase at the time of first deposit.

I assume complete and full responsibility for, and hereby release Ciao Bambino from, any duty of checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety and security conditions of such destinations, during the length of the proposed travel. However, we specifically recommend that U. S. Citizens traveling internationally, including travel to Canada, Mexico or the Caribbean, do so with a valid U. S. Passport. For information concerning possible dangers at destinations, Ciao Bambino recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, Ciao Bambino recommends contacting the Centers for Disease Control at (877) FYI- TRIP or www.cdc.gov/travel. Because each client’s risk tolerance is different, Ciao Bambino and my Travel Advisor are not in a position to advise me whether I should travel to any particular place at any particular time. Ciao Bambino advises client to seek the advice of their own doctor in regard to their physical condition and ability to partake in any travel. Ciao Bambino shall not be responsible for any injuries, losses or damages in connection with terrorist activities, social or labor unrest, mechanical or structural integrity of air, sea, and ground transportation and accommodations, diseases, pandemics, local laws, terrorist acts, climatic conditions, Acts of God, delays, changes or cancellation of travel due to weather conditions, hotel services, accidents or health related problems before or while in-transit to (e.g., an accident on the way to a tour), during, and after a tour, or any other actions, omissions, or conditions outside of Ciao Bambino’s control.

I understand that the airline tickets, air tours or other products I am purchasing are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. I acknowledge that I may be charged additional sums by Ciao Bambino to offset increased fees, fuel surcharges, taxes, fluctuations in foreign exchange markets or any combination thereof. 

I will review my travel documents for accuracy upon receipt and understand that I may contact my Travel Advisor if I have any questions. I understand that it is my responsibility to review the accuracy of all details in the travel quotations provided to me and to confirm the same to Ciao Bambino and my Travel Advisor. I understand that the Transportation Security Administration (TSA) and other local authorities requires me to carry a government-issued identification card in order to board a flight. I have been advised that the name, date of birth and gender that appear on the identification card must exactly match the same such data that is listed on my airline ticket and in my booking records. It is my responsibility to review all documents for accuracy and I acknowledge that my failure to strictly comply with these requirements may result in invalid tickets that need to be repurchased, denied boarding, or an undue delay at an airport security checkpoint causing me to miss my flight.

I understand that discounted fares typically involve restrictions and that changing any aspect of my travel arrangements may result in the payment of additional money and/or the forfeit of payments made in the case of cancellation. I have been advised to use a credit card as this may offer me the opportunity to dispute the charge should a vendor cease operating. I understand that travel insurance is an important part of protecting myself from financial losses related to any trips booked through Ciao Bambino and my Travel Advisor.

I understand that Ciao Bambino and my Travel Advisor charge consulting fees for their time to plan my itinerary and that these fees are non-refundable if the trip is not booked or if the trip is cancelled, and that additional fees may be due for work required to process cancellations and/or to rebook itineraries. I understand that Ciao Bambino and my Travel Advisor need to be compensated for all time spent on my travel planning. 

The laws of the State of Idaho govern the rights and obligations of the parties to this Agreement and the interpretation, construction and enforceability thereof. I agree that any action or proceeding brought by me shall be brought solely in the courts of Idaho located in Blaine County. In the event any action or proceeding is initiated by me in a court outside of Blaine County, Idaho, I agree to pay Ciao Bambino’s costs and reasonable attorney fees associated with defending such action or proceeding.

Alternative Dispute Resolution

If a dispute arises out of or relates to this contract, or breach thereof, and if the dispute cannot be settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation administered by the World Travel Dispute Center under the applicable guidelines as established by International Forum for Travel and Tourism (IFTTA) before resorting to litigation, or some other mutually agreed upon dispute resolution procedure. If litigation is necessary to enforce this agreement, the prevailing party(s) shall receive costs and attorney’s fees. In the event that an IFTTA qualified mediator is unavailable, both parties agree to the submission of the dispute to a mutually acceptable dispute resolution service.

Healthcare Waiver

I requested that CIAO BAMBINO! (“Agency”) make one or more travel bookings on my behalf. As the worldwide COVID-19 coronavirus pandemic remains ongoing at the time, I acknowledge that for this reason, and other reasons not reasonably foreseeable at this time, these travel plans may be interrupted or cancelled by the supplier that is providing them, a government entity, or other third-party over which Agency has no control. I further acknowledge that the supplier’s own cancellation, rebooking and refund policies, subject to any applicable law that is nor or may later be in effect, will govern my rights and remedies, including my right to receive a refund, in such an event. In the event of a cancellation by a third-party supplier(s), I may be offered and/or accept vouchers for future travel from the cancelling third-party. I acknowledge that the Agency and my Travel Advisor have no special knowledge of the current or future conditions of any third-party supplier and client expressly waives the Agency and my Travel Advisor of any liability in the event a third-party travel supplier may file bankruptcy, cease operations, or in any way refuses to honor said vouchers.

Moreover, I understand that should I elect/have elected to purchase travel insurance, the terms of the policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. By signing below, I hereby agree to hold Agency and my Travel Advisor harmless and release it from any and all liability for any damages, including but not limited to monetary losses, I may incur as a result of such interruption or cancellation of these travel plans. In addition, by signing below, I agree to hold harmless Agency and my Travel Advisor for any damages, including but not limited to death or injury due to illness, monetary loss, or any other harm. By signing below, I acknowledge I will not hold Agency and my Travel Advisor responsible for injury resulting from or arising out of the COVID-19 coronavirus pandemic or any other, related or non-related, pandemics or widespread Diseases.

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Coronavirus Update

This is a challenging time for our clients given the uncertainty around the spread of coronavirus, particularly for those with near-term travel plans in impacted areas. We’re working with our suppliers on being flexible with their booking conditions, and enabling families to postpone travel to a later date without a penalty, when possible. Likewise, given the unpredictability around destinations that may be impacted in the future, we’re helping clients planning new trips and understand ways that they can protect themselves until the situation improves. We are ready to help our clients work through questions and concerns.

Learn More