What personal data we collect
We collect personal data from clients when they use our services or if you are in touch with us in any way, whether this is directly or indirectly. Examples of the data we collect include:
- names of all persons traveling
- contact details (such as telephone number, postal and e-mail addresses)
- information in respect of any medical condition, disability or reduced mobility which may affect any person traveling
- information related to the group composition; the ages of people in your group, their dates of birth, gender, nationality and passport information
- dietary information
- notes about client interactions - credit card authorization form and our planning contract
- copies of documents such as passport or driver’s license
- travel preferences
- feedback on our service, including from third parties
Some information may be collected automatically about you and the divide you use to access our website. For example, we may log your operating system, browser, referring website, pages you view, and the dates/times when you access the site. We may also collect information about the actions you take when you use the website. We may log information using cookies, which are data files stored on your browser.
Where personal data is stored
We establish customer profiles that are securely stored in our CRM system. We store this data for the purposes of having a reference guide to offer our customized trip planning services. We will keep your data in our CRM unless you specifically ask us to delete it.
We also use a third-party marketing application for the purpose of sending emails to clients who have opted into receiving our communication.
Third-party use of personal information
We may share information with third parties when you authorize us to share information as part of our planning process. Where you make a booking, appropriate personal data will be passed on to the relevant suppliers of your chosen arrangements (such as hotels, villa owners, caretakers, experience providers, cooks, car hire companies, restaurants and lidos) together with any other third party (such as banks and/or credit card companies) who need this information to plan and book the trip. The information may also be provided to government/public authorities such as customs or immigration if required by them, or as required by law.
We may also make personal data available to other companies who provide services on our behalf, such as mailing brochures and marketing material. We only provide third parties with the personal data they require in order to deliver their services.
Additionally, the website may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policies.
Except when required by law, we will not sell, distribute, or reveal your email addresses or other personal information without your consent; however, we may disclose or transfer personal information collected through the website to third parties who acquire all or a portion of our business, which may be the result of a merger, consolidation, or purchase of all or a portion of our assets, or in connection with any bankruptcy or reorganization proceeding brought by or against us.
On the website, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the website to adapt the content of future newsletters to the interests of the user. This behavior will not be passed on to third parties
Can we withdraw your consent to our use of your personal data for marketing?
You can withdraw your consent to receiving marketing material or other communications from us, either generally or in any particular way, at any time by e-mailing us at [email protected]
Sensitive Personal Information
The website does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that the website has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at [email protected] and we will use our best efforts to promptly remove such information from our records.
Terms of Service
Ciao Bambino provides its services and products to you subject to the following Terms of Service, which may be updated by us from time to time without notice to you.
Our goal is offer family travel tips, information, and family travel services.
In order to publish a family-friendly hotel review, a subjective evaluation is made regarding the quality, setting, and cleanliness of a property and the attitude of the property manager, marketer, and/or owner. Every property has positives and negatives and we hope our property profiles include as many features as possible for a given property. However, reviewers may miss something or misjudge certain features about a property.
Hotels included in the CB! Hotel Collection pay a commission on bookings received through our channel. Our requests go directly to our property partners for the best, up-to-date pricing. Property partners pay us standard industry commission for these referrals — this does not impact client rates.
Quality is critical to us and a property cannot buy their way into the Ciao Bambino portfolio. In order to keep costs down, however, we do accept media rates from properties and service providers. These discounts in no way impact the opinions expressed in our editorial. We pride ourselves on our objectivity.
Accuracy of Information
Ciao Bambino does not accept liability for errors, loss, injury or inconvenience resulting from the use of the information in this guide. No warranty, express or implied, is given that the information provided on this website is error-free.
Links provided from this website to independent third party websites are done so in good faith to offer an additional value to users. Ciao Bambino is not responsible for any content held within any such websites, or for any links contained in them. The inclusion of external links does not signify any endorsement by Ciao Bambino.
In order to protect privacy and personal information, Ciao Bambino agrees that it will not loan, rent or sell to any third parties, other than the property selected by the user, any personal details that have been passed on to us without explicit prior permission (except when we believe that the law requires it, to respond to an emergency or in the event of a sale, merger or similar transaction). However, if users have registered to receive our newsletter (CB! Travelers), the e-mail address is only available to our website hosting provider and/or the company providing email distribution services for the newsletter and not forwarded to any other third parties. Personal information provided by uses when requesting more information is shared only with the property selected by the user.
This website contains links to other websites. Ciao Bambino is not responsible for privacy policies of such websites.
Ciao Bambino recommends that families purchase a travel protection plan to help protect you and your travel investment against the unexpected. Travel protection plans include coverage for Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more.
Travel Agency Terms and Conditions
Ciao Bambino clients also agree to the following Terms and Conditions:
Ciao Bambino acts only as an agent for its clients with respect to arrangements for accommodations, services, and/or transportation. Ciao Bambino expressly disclaims any responsibility or liability for injury, damage, delay, accident or irregularity incurred by the client in connection with the services of any accommodation, airplane, ship, train, or other conveyance involved in the implementation of travel arrangements. Similarly, Ciao Bambino is not the agent for any nanny or nanny service, and expressly disclaims any responsibility or liability for any injury, damage, loss, accident or death incurred in connection with the provision of childcare services. The client’s contractual relationship with respect to all accommodation, transportation, or service arrangements shall be specifically with the particular provider, thereof, and all claims or losses attendant thereto shall be strictly between the client and the provider, in accordance with the terms and conditions of the provider’s contractual documents and arrangements.
YOUR USE OF ANY CIAO BAMBINO SERVICE OR PRODUCT IS AT YOUR SOLE RISK WHICH ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. CIAO BAMBINO MAKES NO WARRANTY, EITHER EXPRESSED OR IMPLIED WITH RESPECT TO ITS WEBSITE AND ANY SERVICES OR PRODUCTS, AND SPECIFICALLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES FOR MERCHANTABILITY, AND FITNESS FOR ANY PARTICULAR PURPOSE. CIAO BAMBINO’S SOLE OBLIGATION AND LIABILITY FOR ANY FAILURE TO PROVIDE SERVICES OR PRODUCTS SHALL BE, AT CIAO BAMBINO’S OPTION, TO REFUND TO CUSTOMER THE AMOUNT PAID BY CUSTOMER THEREFORE. IN NO EVENT SHALL CIAO BAMBINO’S LIABILITY RELATED TO THIS WEBSITE OR ANY SERVICES OR PRODUCTS EXCEED THE PURCHASE PRICE ACTUALLY PAID. IN NO EVENT SHALL CIAO BAMBINO BE LIABLE TO THE CUSTOMER OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST SAVINGS, OR LOSS OF BUSINESS OPPORTUNITY) ARISING OUT OF OR RELATING TO THIS WEBSITE OR ANY SERVICES OR PRODUCTS PROVIDED OR TO BE PROVIDED BY CIAO BAMBINO, OR THE USE OR INABILITY TO USE THE SAME, EVEN IF CIAO BAMBINO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
To the extent permitted by law, you agree to indemnify and hold Ciao Bambino and its affiliates, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your acts or omissions relating to the services and products provided or offered by Ciao Bambino. You agree that there shall be no third-party beneficiaries to these Terms of Service. These Terms of Service constitutes the entire agreement between you and Ciao Bambino and governs your use of all services and products provided or offered by Ciao Bambino, superseding any prior agreements between you and Ciao Bambino with respect thereto. You also may be subject to additional terms and conditions that may apply when you use or purchase certain other Ciao Bambino, affiliate or third party property services or products. These Terms of Service and the relationship between you and Ciao Bambino shall be governed by the laws of the State of California without regard to its conflict of law provisions. You and Ciao Bambino agree to submit to the personal and exclusive jurisdiction of the courts located within the county of San Francisco, California. The failure of Ciao Bambino to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of any Ciao Bambino service or product or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Last updated: May 22, 2018